What brand of servers/hardware do we use?

IBM


What are the hardware specs of these servers?

8GB RAM, Dual-Core Intel Xeon CPU.


If something breaks, do you have spare parts to fix it immediately?

24/7, 2 hour response warranty support.


What kind of maintenance plan do we have with our hardware provider?

24/7, 2 hour response warranty support.


In the case of a loss, how quickly can we restore from a backup and get a client back up and running?

Within 2-4 hours.


What kind of connection to the Internet do we have?

Full duplex 100Mbps connection.


What are the connection specs we have available (Bandwidth Availability, speed)?

We use Maxnet:

http://www.maxnet.co.nz/home/data_centre/colocation_facility.php

http://www.maxnet.co.nz/hosting/high_availability_rackspace.php